skip to main content
   Listen and Translate
Mae'r wefan hon ar gael yn y Gymraeg
Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

South Wales Fire and Rescue Service - Community Safety and Partnerships Team - Community safety

Last updated: 17/11/2023
Community safety This resource can use the Welsh language This resource can use British Sign Language (BSL)
Leave comments/feedback for this resource

What we do

Home safety is not just about the building you live in. We take a person centred approach to make sure you are as safe as you can be in your own home. During the visit we can look at the home, the person, and their behaviors.
Topics we cover include: Kitchen safety, Electrical safety, Smoking, Portable & open fires, Smoke, heat & CO alarms, Bedtime routines, Escape routes, Hoarding, Falls & crime prevention. If anyone requires a visit, it will take about 30 minutes and we will provide education and advice, as well as install free smoke, heat and Carbon Monoxide detectors where risk is identified. Alarms for people who are Deaf or hard of hearing are also available.
By registering contact information South Wales Fire and Rescue Service can get in touch by phone, email or text to talk through your needs and organise a free home safety visit if needs be.

Who do we support

Accessible To All 18 years +

Home safety check carried out also advice on escape plans. Children who exhibit fire-setting behaviour are referred to us and are visited by the Fire Intervention Scheme practitioners. Anyone from a care agency, local authority or other agency looking to refer someone for a check can complete our referral form: https://www.southwales-fire.gov.uk/app/uploads/2022/02/HFSC-Request-Form-2019.pdf

Is there a charge to use this service?

No

Can anyone use this service?

Members of the public can ring 0800 169 1234 or use the online form on our website. Agencies such as Care and Repair , Social Services etc can make referrals with the consent of the client. Residents can complete the online form themselves, or with help from friends or relatives here: https://www.southwales-fire.gov.uk/your-safety-wellbeing/at-home/request-a-visit/

 Address

 You can send post here:

Headquarters
Forest View Business Park
Llantrisant
Pontyclun
CF72 8LX

 Opening times

Monday - Thursday 08.30am - 5.00pm - switchboard hours
Friday - 08.30 - 4.30pm - switchboard hours

 Accessibility

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.