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Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

Ynys Mon Citizens Advice Bureau - Bilingual Adviceline Telephone Service - Social welfare advice and information

Last updated: 10/04/2024
Social welfare advice and information This resource can use the Welsh language
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What we do

Citizens Advice Ynys Mon provides free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

We offer Free, Confidential, Independent and Impartial Advice and information on all subjects, Offers specialist casework with Welfare Benefits, Debt, Money, Housing, Employment, Energy.

Who do we support

Everyone

Is there a charge to use this service?

No

Can anyone use this service?

Anyone

Details for this social welfare advice and information service:

Welfare benefits: Specialist casework
Employment: Specialist casework
Housing: Specialist casework
Immigration: Advice
Discrimination: Advice
Money: Specialist casework
Debt: Specialist casework
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Advice Quality Standard (AQS) in Debt, Welfare Benefit, Housing and Employment Information and Advice Quality Framework
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   617539
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N201700022

 Opening times

Bilingual Telephone Adviceline open Monday to Friday 9am - 4pm

Online advice on www.adviceguide.org.uk

We can see you now - virtual drop in -
https://attenduk.vc/area-1

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.