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Health and Wellbeing
A Health and Well-being Wales Partner

Citizens Advice Conwy - Colwyn Bay Library - Social welfare advice and information

Last updated: 23/04/2025
Social welfare advice and information This resource can use the Welsh language
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What we do

Citizens Advice Conwy aims to provide the advice people need for the problems they face and equally to improve the policies & practises that affect people’s lives.

We provide free, independent, confidential & impartial advice to everyone on their rights & responsibilities. We advise on all issues including debt, benefits, consumer, housing, employment, financial capability, energy best deal options. We value diversity, promote equality & challenge discrimination.

Who do we support

Anybody who requires advice on any issues e.g. debt, benefits, consumer, housing, relationship, employment etc can call into any one of our open door sessions.

We conduct one to one appointments and home visits. One to One appointments and group sessions also available for people requiring Budgeting and Energy Best Deal information / advice.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can use our services at any of our offices / outreaches.

Details for this social welfare advice and information service:

Welfare benefits: Advice
Employment: Advice
Housing: Advice
Immigration: Advice
Discrimination: Advice
Money: Advice
Debt: Advice
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Advice Quality Standard Information and Advice Quality Framework
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   617532
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N201700022

 Address

 You can send post here:

Citizens Advice Conwy,
The Town Hall,
Lloyd Street,
Llandudno,
LL30 2UP

 You can visit us here:

Colwyn Bay Library
Woodland Road West
Colwyn Bay
Conwy
LL29 7DH

Social media

 Opening times

Monday - Friday 9:30am - 12:30pm by telephone and email.

Appointments can be made to speak to our advisers via phone or email.

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

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We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.