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Health and Wellbeing
A Health and Well-being Wales Partner

Anti-discriminatory legislation means that if you wish to travel you can now do so, even if you have mobility, sensory and other disabilities.

Transport providers must remove potential barriers and make reasonable adjustments and/or provide extra assistance when you need it. This includes providing additional aids like wheelchairs, portable ramps, hearing loops and large signs, Braille and audio services. Toilets should also be accessible.

The Disabled Travel Advice can help if you’re travelling locally or farther afield, e.g. flying abroad, planning a cruise or taking your car to Europe. 

Assistance on your journey

Whether you plan to travel by coach, train, ferry or plane, you should inform your transport provider well in advance that you require assistance, ideally at the time of booking. Turn up in plenty of time and inform staff that you have booked assistance.

Use Traveline Cymru to plan UK journeys and find information for disabled travellers.

Coach

National Express has new accessible coaches which can carry manual wheelchairs, mobility scooters and powered scooters. Give 36 hours’ notice prior to travel if you need assistance.

Stagecoach and Megabus buses are fully accessible and drivers will help older and disabled passengers. Wheelchairs and scooters can be carried.

Train

Transport for Wales provides advice and/or assistance to all passengers booking rail travel. Live chat is available on WhatsApp and Twitter.

Air

Facilities on planes and at airports differ around the world, so always check before you book your flight. If you do need assistance, give at least 48 hours’ notice.

Your wheelchair will be stored in the hold.

Sea

Ask the ferry or cruise company which ship will be best suited to your needs, e.g. smaller boats may not have lifts for wheelchair users.

Disabled Travel Advice offers useful advice for wheelchairs users who are planning to travel by ferry or go on a cruise.

Travelling with an assistance dog

There are strict rules for travelling with an assistance dog.

Concessions and free travel

Many transport providers offer reduced prices to disabled and older passengers.

The Disabled Person’s Railcard gives up to one-third off fares for you and your companion.

The Senior Railcard is for anyone over 60 and gives similar reductions. You can apply online (you need a valid passport or UK driving licence) or at a station (take proof of age with you).

Over 60s and disabled people living in Wales may be entitled to free bus travel. You cannot use your Wales bus pass to travel to or around England.

Last updated: 20/04/2023