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Mae'r wefan hon ar gael yn y Gymraeg
Dewis
Health and Wellbeing
A Health and Well-being Wales Partner
Social welfare advice and information This resource can use the Welsh language

Cardiff and Vale Advocacy Gateway - Social welfare advice and information

Last updated: 19/09/2023
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What we do

Cardiff and Vale Advocacy Gateway (CVAG) is the first port of call for advocacy related information, advice and assistance, helping you to:

- understand social services
- understand your situation and options
- choose the right care
- be heard and have control

The service is available free by telephone 0808 801 0577, Monday to Friday, 9am to 5pm, for:

- Cardiff and Vale of Glamorgan citizens aged 18+ needing or receiving social care/support from social services
- or other person concerned about someone's social care and support

Who do we support

The service offers a telephone helpline to residents aged over 18 who are receiving, or think they may need, social care support from social services.

The service is also available to care/support professionals, practitioners, and carers or other citizens concerned about someone's social care and support needs.

Is there a charge to use this service?

No

Can anyone use this service?

No referral is required. Anyone can contact and use the service.

Details for this social welfare advice and information service:

Welfare benefits: Information
Employment: Information
Housing: Information
Immigration: Information
Discrimination: Information
Money: Information
Debt: Information
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? No
  • Does this service hold a recognised quality mark? No
  • Is this service registered with the Financial Conduct Authority (FCA)? No  
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

Contact methods

 Opening times

Monday to Friday, 1000 - 1500

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.