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Health and Wellbeing
A Health and Well-being Wales Partner

Debt and Money Advice - Citizens Advice Rhondda Cynon Taf (Pontypridd) - Social welfare advice and information

Last updated: 10/07/2025
Social welfare advice and information This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

Citizens Advice Rhondda Cynon Taff offers free, confidential, and impartial advice if you're struggling with debt or have money worries.

You can drop in and see us at our main office in Pontypridd or our second office in Mountain Ash. We also run regular outreach sessions in local communities across Rhondda Cynon Taf.

At both offices, we have open-door drop-in sessions, no appointment needed and weekly specialist money clinics if you need more in-depth support. Some community sessions are drop-in, and others are by appointment.

To find out when and where you can get help, just give us a call on 01443 409284.

Who do we support

This service is open to anyone experiencing debt or financial difficulties no matter the situation.

Is there a charge to use this service?

No

Can anyone use this service?

anyone can use our resource

The working language of this service is: Bilingual
The service can operate in the following additional language(s):
  • Arabic
  • Bengali
  • Chinese
  • Czech
  • Gujarati
  • Lithuani
  • Polish
  • Punjabi
  • Slovak
  • Slovenian

Details for this social welfare advice and information service:

Welfare benefits: Specialist casework
Employment: Advice
Housing: Advice with casework
Immigration: Information
Discrimination: Advice
Money: Specialist casework
Debt: Specialist casework
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Debt Welfare Benefits Consumer Telephone
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   617707
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

 Address

 You can visit us here:

Citizens Advice RCT
54-55 Taff Street
Pontypridd
Rhondda Cynon Taf
CF37 4TD

Social media

 Opening times

Pontypridd Office and Mountain Ash Office
Phone lines are open 9:30 to 15:30

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

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We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.