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Health and Wellbeing
A Health and Well-being Wales Partner

Benefits Advice - Citizens Advice Rhondda Cynon Taf - Social welfare advice and information

Last updated: 10/07/2025
Social welfare advice and information This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

Citizens Advice Rhondda Cynon Taff provides free, independent, impartial and confidential advice benefits advice from our main office in Pontypridd our secondary office in Mountain Ash and at our community outreaches throughout Rhondda Cynon Taf.

Our Pontypridd and Mountain Ash offices offers open door drop in sessions, including weekly specialist money clinics. Some of our outreaches are drop ins and others are by appointment only. Phone our administration line on 01443 409284 for further details.

Who do we support

Anyone who needs help and support to resolve their benefit issues.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can use our resources

The working language of this service is: Bilingual
The service can operate in the following additional language(s):
  • Arabic
  • Bengali
  • Chinese
  • Czech
  • Lithuani
  • Polish
  • Punjabi
  • Slovak
  • Slovenian

Details for this social welfare advice and information service:

Welfare benefits: Specialist casework
Employment: Advice
Housing: Advice
Immigration: None
Discrimination: Advice
Money: Specialist casework
Debt: Specialist casework
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Debt Welfare benefits Health and Community Care Disability Older People Students Consumer/General Contract Young People
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   617707
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

 Address

 You can visit us here:

Rhondda Cynon Tah Cab
Mountain Ash Library
Knight Street
Mountain Ash
CF45 3EY

Contact methods

Social media

 Opening times

Mountain Ash
Monday - Wednesday 9:30am to 1:30pm
Thursday Money Clinic 9:30am until 1:30pm

Pontypridd
Monday Wednesday Thursday Friday 9:30 - 1:30pm

Tuesday 9:30 - 1:30pm Money Clinic

Our outreach location are below
https://carct.org.uk/contact/our-locations/outreaches/

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

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We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.