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Dewis

Independent Age - Social welfare advice and information

Last updated: 01/12/2025
Social welfare advice and information
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What we do

There are a number of ways we can support you. For instance, you can call our Helpline which is a free, impartial and confidential telephone service for older people, their families, friends, carers and health professionals. We have a large range of award-winning information, free on our website or through printed guides. We provide detailed advice on benefits, care and housing and can help you to deal with a range of issues you may be facing. We also run regular webinars for people aged 65+ to hear about issues that matter to you.

If you’d like to find out how you can get support from us, give us a call on: 0800 319 6789.

Alternatively, you can visit our website www.independentage.org

Who do we support

Older people over the age of 65.

This service is for people aged 60+.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can use our service.

The working language of this service is: English only
The service can operate in the following additional language(s):
  • Arabic
  • Bengali
  • Chinese
  • Czech
  • Gujarati
  • Lithuani
  • Polish
  • Punjabi
  • Slovak
  • Slovenian

Details for this social welfare advice and information service:

Welfare benefits: Advice with casework
Employment: None
Housing: Advice
Immigration: None
Discrimination: Information
Money: Information
Debt: Information
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? No
  • Does this service hold a recognised quality mark? Yes Advice Quality Standard
  • Is this service registered with the Financial Conduct Authority (FCA)? No  
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

Contact methods

Social media

 Opening times

Monday to Friday 8:30am – 5:30pm

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

https://www.dewis.wales/ResourceDirectory/ViewResource.aspx?id=15654

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.