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Health and Wellbeing
A Health and Well-being Wales Partner

HOPELINE247

Last updated: 08/10/2025
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What we do

HOPELINE247 supports people under the age of 35 who are suicidal and those of any age who are concerned about them.

We have a phone, e-mail and text service where professional Suicidal Prevention Advisers will work with suicidal people to try to keep them safe for now. Advisers will also advise and help anyone who calls for help because they are concerned about someone under the age of 35.

Our service is provided by PAPYRUS, the national suicide prevention charity that also runs training and advice sessions around suicide.

HOPELINE247 can be contacted on 0800 068 41 41 or by text on 07860 039967or e-mail pat@papyrus-uk.org

This is a free and confidential service available across Wales.

Who do we support

HOPELINE247 supports anyone under the age of 35 who is having suicidal thoughts or anyone who is concerned about someone who is under 35.

If you or someone else is in immediate danger, you should call the emergency services on 999.

This service is for people aged between 0 years and 35 years.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can contact us directly,

 Address

 You can send post here:

HOPELINE247
First Floor
Hastings House
Fitzalan Place
Cardiff
CF24 0BL

Contact methods

Social media

 Opening times

24/7

Phone : 0800 068 4141
Text : 88247
E-mail: pat@papyrus-uk.org

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.