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Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

Child Bereavement UK Helpline - Family support services

Last updated: 22/04/2026
Family support services
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What we do

At Child Bereavement UK we help families to rebuild their lives when a child grieves or when a child dies.

We offer free, UK-wide, accessible online grief support to children and young people (up to 25) who are bereaved or facing the death of someone important, and the parents and carers of babies and children who are dying or have died.
We also offer guidance and resources for those supporting bereaved families, whether a parent, family member or friend, as well as tailored advice, training and education programmes for professionals.

Our Helpline is open weekdays 8am to 8pm (excluding bank holidays)
Phone: 0800 02 888 40
WhatsApp phone number (13+ only) - 07418 341 800
Email contact: ask@childbereavementuk.org
Live chat available on the Child Bereavement UK Website - https://www.childbereavementuk.org/

Who do we support

At Child Bereavement UK we help families to rebuild their lives when a child grieves or when a child dies.

We offer free, UK-wide, accessible online grief support to children and young people (up to 25) who are bereaved or facing the death of someone important, and the parents and carers of babies and children who are dying or have died.

We also offer guidance and resources for those supporting bereaved families, whether a parent, family member or friend, as well as tailored advice, training and education programmes for professionals.
Open hours weekdays 8am to 8pm (excluding bank holidays)
Helpline phone number - 0800 02 888 40
WhatsApp phone number (13+ only) - 07418 341 800
Email contact – ask@childbereavementuk.org
Live chat available on the Child Bereavement UK Website - https://www.childbereavementuk.org/

Is there a charge to use this service?

No

Can anyone use this service?

Our national helpline is available to anyone across the country. Our support services require a referral, preferably through a self-referral or in exceptional circumstances a third-party referral through calling our helpline. Please note that we only take third-party referrals that have the individuals' or families permission.

Service details for this family support services

Language: English medium setting

  • Can provide specialist support for families of children with disabilities / additional needs Yes
    Please contact to discuss your child(s) needs further.   We welcome families and individuals of any gender or gender reassignment, marital or civil partnership status, disability, race, religion, faith, belief,or sexual orientation.

    We will endeavour to source interpreters / BSL interpreters where needed / possible.
  • Relevant staff have a valid current DBS? Yes

 Address

 You can send post here:

Child Bereavement UK
Unit B, Knaves Beech Way
Knaves Beech Industrial Estate
Loudwater
High Wycombe
HP10 9QY

 Opening times

Helpline & Online Live Chat: Monday to Friday 9:00 am to 4:30pm.

 Accessibility

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.