skip to main content
   Listen and Translate
Mae'r wefan hon ar gael yn y Gymraeg
Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

Citadel - Housing Justice Cymru - Homelessness Prevention - Housing

Last updated: 04/11/2025
Housing
Leave comments/feedback for this resource

What we do

We're passionate about helping people out of homelessness.
Citadel is a homelessness prevention project which uses volunteers to support people at risk of experiencing homelessness and to help them into and/or sustain tenancies.
The aim of Citadel is to help people to find their strengths, to build resilience so that they are less likely to end up homeless and can maintain their tenancy.

Who do we support

Individuals referred to Citadel will be supported whilst they are experiencing homelessness and in order to sustain their tenancy. This may be through:
Emotional support
Volunteers are matched with someone who needs on-going support
Possible tasks include:
• Coffee and a chat
• Help registering with a GP
• Setting up utilities
• Budgeting
• Going to appointments together
Time: 1hr per week for 6 months or more
Practical support
You'll offer vital, practical support to help people sustain their tenancies
Possible tasks include:
• Small DIY tasks
• Delivering food parcels
• Sourcing household items
Time required: Flexible.

This service is for people aged 18+.

Is there a charge to use this service?

No

Can anyone use this service?

Yes a referral is necessary either by directly contacting Citadel (Housing Justice Cymru) or through Housing Options in Swansea, Neath Port Talbot or Wrexham.

 Opening times

Office hours Monday to Friday 9am to 5pm.

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.