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Health and Wellbeing
A Health and Well-being Wales Partner

Settled - Social welfare advice and information

Last updated: 03/09/2025
Social welfare advice and information This resource can use the Welsh language
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What we do

Settled is OISC Level 3 registered charity with the Office of the Immigration Services Commissioner under the organisation number: N201900057.

Our mission is to help those EU citizens who are at risk of losing their right to live and work in Wales after Brexit and to help them protect and exercise their rights. Since March 2022 we are also providing support services to Ukrainian citizens seeking sanctuary in Wales.

We aim to guide, inform and assist those in need of help with the EU Settlement Scheme application process as well as those in need of help with any of the three Ukrainian visa schemes established in 2022.

Who do we support

Settled is a charity working with vulnerable and hard to reach EU/EEA citizens in Wales and their family members.

Every EU/EEA citizen living in Wales must have applied for Settled or Pre-Settled Status before 30th June 2021.

We can help with late applications, challenging refusals, applications for joining family members and switching from pre-settled status to settled status.

We are actively building partnerships with other organisations to reach as many EU citizens as possible and make sure nobody is left behind.

Since March 2022, we also provide advice on the three Ukraine visa schemes. This service is for Ukrainians in the UK or overseas and hosts. We cover immigration rights and broader rights of housing, education, etc. (We do not assist in 'matching' directly).

We can provide support in a number of languages. These are; English, Polish, Italian, Bulgarian, Spanish, Romanian, Slovak, Ukrainian and Russian.

This service is for people of all ages.

Is there a charge to use this service?

No

Can anyone use this service?

No referral needed.

The working language of this service is: Bilingual
The service can operate in the following additional language(s):
  • Czech
  • Slovak

Details for this social welfare advice and information service:

Welfare benefits: Advice with casework
Employment: Information
Housing: Information
Immigration: Advice with casework
Discrimination: Advice
Money: None
Debt: None
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? No
  • Does this service hold a recognised quality mark? No
  • Is this service registered with the Financial Conduct Authority (FCA)? No  
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N201900057

 Opening times

Monday to Friday 9am until 5 pm

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.