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Health and Wellbeing
A Health and Well-being Wales Partner

Monmouthshire County Citizens Advice - Social welfare advice and information

Last updated: 27/08/2025
Social welfare advice and information This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

We are a voice for our clients and consumers on the issues that matter to them.
We value diversity, champion equality and challenge discrimination.
We're here for everyone.

We have offices in:
Caldicot - 5A Church Road, NP26 4BP
Chepstow - The Gate House, High Street, NP16 5LH
Abergavenny - 19 a&b Cross Street, NP7 5EW
Monmouth - 23a Whitecross Street, NP25 3BY

In addition to our online information, advice may be given in person, by phone, email or by webchat. Search our website to see our contact detials and the full range of services we provide.
www.monca.org.uk

We offer advice on issues such as:

- Benefits
- Work and Employment
- Debt and money
- Consumer issues
- Housing
- Law and courts
- Immigration
- Health

We also offer information and advice on preventative skills such as consumer education and financial skills.

Who do we support

Everyone

This service is for people of all ages.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can use this service. Partners can make referrrals. The working language of this service is: Bilingual

Details for this social welfare advice and information service:

Welfare benefits: Advice with casework
Employment: Advice
Housing: Advice
Immigration: Advice
Discrimination: Advice
Money: Advice
Debt: Advice
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Advice Quality Standard Information and Advice Quality Framework
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   FRN617672
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N201700022

 Address

 You can visit us here:

Monmouthshire County Citizens advice
5a Church Road.
Caldicot
Monmouthshire
NP26 4BP

Contact methods

Social media

 Opening times

Telephone advice times
Monday 10.00 - 14.00
Tuesday 10.00 - 14.00
Wednesday 10.00 - 14.00
Thursday 10.00 - 14.00
Friday 10.00 - 14.00

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

Get directions

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.