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Family Liaison Officer Service - Family support services

Last updated: 14/08/2025
Family support services
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What we do

The Family Liaison Officer Role is to support and help families living in Gwent who have a child or young person who is undergoing diagnosis or has a diagnosis of a disability or developmental difficulty.

we can provide help, support and signposting with matters such as:
• Liaising with health professionals
• Parent and family support groups
• Booklets and information on matters such as being a carer, anxiety, behaviour management or sleep issues
• Benefits and grants (Incl. charities that provide holidays, equipment etc.)
• Regular updates about new services and events in Gwent
• Sporting/leisure activities including Sparkle Leisure services for children who are undergoing or have a diagnosis of a disability and/or a developmental delay
• Possible referrals onto other services

There are Family Liaison Officers (FLOs) based at each of our children's centres, Serennu (South), Nevill Hall (North) and Caerphilly (West).

Who do we support

Families living in Gwent who have a child or young person who is undergoing diagnosis or has a diagnosis of a disability or developmental difficulty.

Is there a charge to use this service?

No

Can anyone use this service?

If you are a family who has a child that is undergoing diagnosis or has been diagnosed with a disability and developmental delay then you can contact us direct. When contacting us if you can let us know which borough you live in, that will help with which Family Liaison Officer will get in touch. Boroughs - Newport, Torfaen, Monmouthshire, Caerphilly, Blaenau Gwent

Service details for this family support services

Language: English medium setting

  • Can provide specialist support for families of children with disabilities / additional needs Yes
    Please contact to discuss your child(s) needs further.   Sparkle supports children and young people with a diagnosis or undergoing a diagnosis of a disability and/or developmental difficulty from the ages of 0-18 years old and their families in Gwent. We can offer a number of weekly activities/clubs varying in style. These clubs will enable the children to meet new people, have fun and socialise in a safe environment.
  • Relevant staff have a valid current DBS? Yes

 Address

 You can send post here:

South Gwent Childrens Centre, Serennu
Cwrt Camlas
Rogerstone
Newport
NP10 9LY

 Opening times

Monday - Thursday
9am - 5pm
Friday
8:30am - 4:30pm

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

https://www.dewis.wales/ResourceDirectory/ViewResource.aspx?id=35346

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.