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Dewis

Welsh Refugee Council (Cardiff office) - Social welfare advice and information

Last updated: 16/06/2025
Social welfare advice and information This resource can use the Welsh language
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What we do

The Welsh Refugee Council, supports asylum seekers and refugees in Wales, offering a wide range of services as they navigate their way through the UK immigration system and transition into their new life in Wales. For over 34 years, we have been speaking out and providing practical support to those fleeing persecution, conflict, and various forms of injustice and abuse. We work to:
• meet the needs of asylum seekers and refugees in Wales,
• create the active participation of sanctuary seekers in all aspects of life in Wales
• positively influence perceptions of asylum and migration in Wales and
• evidence our effectiveness to all stakeholders.

Who do we support

Refugees and asylum seekers and professionals working with refugees and asylum seekers in Wales.
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.

Please call Freephone: 0808 196 7273

Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can contact us directly.

The working language of this service is: Bilingual
The service can operate in the following additional language(s):
  • Arabic

Details for this social welfare advice and information service:

Welfare benefits: Specialist casework
Employment: Advice with casework
Housing: Specialist casework
Immigration: Specialist casework
Discrimination: Advice with casework
Money: Guidance
Debt: Guidance
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? No
  • Does this service hold a recognised quality mark? Yes Trusted Charity Mark Level 1
  • Is this service registered with the Financial Conduct Authority (FCA)? No  
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N200100607

 Website

http://wrc.wales

 Address

 You can visit us here:

Welsh Refugee Council
120-122 Broadway
CF24 1NJ
Cardiff
CF24 1NJ

Social media

 Opening times

Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Weds: 10:00 – 13:00
Thurs: 10:00 – 15:00
Fri: 10:00 – 13:00
Our offices are closed between 13:00 - 14:00 to enable staff and volunteers to take a break.

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

Get directions

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

https://www.dewis.wales/ResourceDirectory/ViewResource.aspx?id=38676

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.