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Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

MoneyHelper - Social welfare advice and information

Last updated: 13/02/2026
Social welfare advice and information This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

MoneyHelper is a FREE, government-backed service designed to help people make sense of their money and pensions with confidence. It brings together clear guidance, practical tools and personalised support all in one place — from budgeting planners and benefits checkers to debt advice and pension guidance. Whether someone is managing everyday bills, dealing with rising costs, planning for retirement, or just trying to feel more in control, MoneyHelper offers impartial information with no sales and no jargon. People can access help online or speak to a trained specialist over the phone, making it easier to take practical steps, understand their options and make informed decisions at every stage of life.

Who do we support

Anyone and everyone.

This service is for people of all ages.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can contact us directly. There is so much useful information on the MoneyHelper website. And people can contact us in a variety of ways.

Details for this social welfare advice and information service:

Welfare benefits: Guidance
Employment: Information
Housing: Information
Immigration: Information
Discrimination: Information
Money: Guidance
Debt: Guidance
  • Does this service offer fully independent advice? No
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? No
  • Does this service hold a recognised quality mark? No
  • Is this service registered with the Financial Conduct Authority (FCA)? No  
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

 Opening times

Telephone lines are open between 9am and 5pm, Mon - Fri. People can contact us via webchat and email at various times.

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.