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Health and Wellbeing
A Health and Well-being Wales Partner

Shelter Cymru - Specialist Housing Advice Service (Swansea) - Social welfare advice and information

Last updated: 15/09/2025
Social welfare advice and information This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

Shelter Cymru - specialist housing advice service offers advice, advocacy and legal representation for anyone with a housing or debt problem.

We are a registered charity who offer free, independent, confidential and impartial advice, and campaign on the issues affecting peoples' lives.

Who do we support

All information or advice services are available to everyone and are provided free of charge.

This service is for people of all ages.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can contact us directly.

Details for this social welfare advice and information service:

Welfare benefits: Advice
Employment: None
Housing: Specialist casework
Immigration: None
Discrimination: None
Money: Advice
Debt: Specialist casework
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Legal Aid Agency Specialist Quality Mark
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   708073
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? No

 Address

 You can send post here:

25 Walter Road
SA1 5NN

Social media

 Opening times

Phone lines operate between 9.30am – 4.00pm, Monday to Friday

Web chat operate between 10am - 3.30pm, Monday to Friday

Where do we provide our service?

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.