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Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

Citizens Advice Rhyl - Social welfare advice and information

Last updated: 17/11/2025
Social welfare advice and information This resource can use the Welsh language
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What we do

Citizens Advice aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. Our network provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Who do we support

All residents of Denbighshire

This service is for people of all ages.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can use this service. Partners can make referrrals. The working language of this service is: Bilingual The service can operate in the following additional languages: Arabic Bengali Chinese Czech Gujarati Lithuani Polish Punjabi Slovak Slovenian

Details for this social welfare advice and information service:

Welfare benefits: Specialist casework
Employment: Advice with casework
Housing: Advice with casework
Immigration: Information
Discrimination: Information
Money: Specialist casework
Debt: Specialist casework
  • Does this service offer fully independent advice? Yes
  • Can this service offer Debt Relief Orders (DROs) through qualified intermediaries? Yes
  • Does this service hold a recognised quality mark? Yes Advice Quality Service certification
  • Is this service registered with the Financial Conduct Authority (FCA)? Yes   617581
  • Is this service registered with Office of the Immigration Services Commissioner (OISC)? Yes N201700022

 Address

 You can send post here:

Citizens Advice Rhyl
11 Water Street
Rhyl
LL18 1SP

 You can visit us here:

Citizens Advice Rhyl
11 Water Street
Rhyl
Denbighshire
LL18 1SP

 Opening times

Telephone and email advice Monday-Friday 9:30am-4:30pm

Denbigh drop-in sessions
Monday & Friday 10:00am-2.00pm

Rhyl drop-in sessions
Tuesday 9:30am-1:30pm
Wednesday 10:00am-2:00pm
Thursday 9:30am-1:30pm

Ruthin drop-in sessions
Tuesday 10:00am-2:00pm
Thursday 12:00pm-3:00pm

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

Get directions

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.