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Dewis
Health and Wellbeing
A Health and Well-being Wales Partner

Cardiff Council Housing Options Service - Housing

Last updated: 04/08/2025
Housing This resource can use the Welsh language This resource can use British Sign Language (BSL)
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What we do

If you are at risk of becoming homeless or know somebody who is, please contact us on 029 2057 0750. This is the quickest way to access our service.

If you are faced with losing your home you need to get advice as quickly as possible. Getting help at an early stage can stop your housing problem becoming a crisis.

There are a variety of ways we can help you, such as if you have:

• Difficulty paying your mortgage or rent.
• A breakdown in your relationship with your parents or partner.
• Harassment or intimidation.
• Receiving a notice to quit from your landlord.
• Being harassed by your landlord.
• Your property is in poor condition.
• Your rent is in arrears.
• Dispute with your landlord over a bond or deposit.
• Support for people suffering Domestic Abuse

Who do we support

The service is available for everyone in need of Housing Advice and Assistance and anyone at risk of homelessness.

Is there a charge to use this service?

No

Can anyone use this service?

There is no referral needed. We are a drop in Service

 Address

 You can send post here:

Housing Options Service
Central Library Hub
The Hayes
Cardiff
CF10 1FL

 You can visit us here:

Housing Options Service
Central Library Hub
The Hayes
Cardiff
CF10 1FL

Contact methods

Social media

 Opening times

Monday 8:45am to 4:30pm
Tuesday 8:45am to 4:30pm
Wednesday 10am to 4:30pm
Thursday 10:00am - 4:30pm
Friday 8:45am to 4:00pm

Out of Hours Emergency Contact from 5pm every weekday and all of Saturday and Sunday.

 Accessibility

Where do we provide our service?

 Directions

If you're thinking of visiting us, why not use the tools below to help plan your route?

Get directions

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.

Find more well-being information at www.dewis.wales

We will take reasonable steps to ensure the information within the website is as accurate as possible. We cannot be held responsible for the accuracy of this information. The contributors themselves maintain their own information and they welcome feedback about the accuracy of the information they provide. Those accessing it are advised to take reasonable steps to consider its content before acting upon it. This could include seeking professional or specialist advice before taking, or refraining from, any action on the basis of the information within our website.

Please note that the results found when searching in English or Welsh on the English and Welsh sides of the website (www.dewis.wales or www.dewis.cymru) will sometimes differ. Providers can (subject to rules around language standards that apply to some provision) choose to enter their information in English only, in Welsh only, or bilingually. Whilst we try to use the technology within the site to limit the impact of their choice, both terminology and the structure of the languages mean that differences in the results produced is sometimes inevitable.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources. We reserve the right to reject or remove links to any website if we find the site content inappropriate.

For more information please refer to the full terms and conditions.