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Health and Wellbeing
A Health and Well-being Wales Partner

Sometimes people who are otherwise able to live independently, still need that little extra support with their paperwork, especially with financial matters like banking, applying for benefits and paying bills.

A financial advocate is someone who will help you deal with your finances, including exploring your options and supporting you to make your own decisions.

What kind of help is provided?

A financial advocate can help you with:

  • setting up a bank account
  • organising your finances
  • settling unpaid bills
  • setting up a direct debit or standing order
  • contacting utility companies
  • negotiating prices with third parties, e.g. solicitors
  • any other financial matters.

A financial advocate won’t make decisions for you but will provide you with clear information so you can decide for yourself.


An appointee is a specific kind of financial advocate who is allowed to manage another person’s benefits if they lack mental capacity, e.g. they have dementia, a brain injury or a learning disability.

An appointee can be a relative or friend, or it can be a solitor or an organisation, e.g. your local council.

For more information about becoming an appointee for someone else, visit

Finding someone to help you

The Supporting People programme supports vulnerable people – including people with disabilities and older people – to learn the skills necessary to find, manage and maintain a home, including managing the household budget.

Age Cymru has local organisations across Wales, some of which offer free financial advocacy to people over 50 who are living in their own home or in residential care.

Last updated: 21/04/2023